Terms & Conditions

Thank you for visiting the OSM® website. The OSM website is operated by Cookie Time International Limited (CTIL), a New Zealand based business which operates the OSM online store at osm.nz.

Cookie Time International Limited has its [registered] office at L3, 2 Hazeldean Road, Christchurch. You can reach us by phone: 03 442 4891 or  email: information@osm.nz. Online orders are packed and dispatched from Queenstown.

The following Terms and Conditions govern the use of the OSM Online Store at osm.nz, including shopping and participation in promotions run by CTIL. You acknowledge that by accessing and using this website you agree to be bound by these terms and conditions and our Privacy Policy, which may be updated from time to time.

Please read these Terms and Conditions carefully. You can access these Terms and Conditions at any time from the bottom of any page on the site.

Purchasing from osm.nz

Products displayed on this website can be purchased using secure online Mastercard and Visa transaction facilities. You will be asked to register as a member of cookiebar.co.nz before making a purchase. This will enable you to save your shopping address details so you do not have to re-enter these each time you checkout. It will also qualify you to receive emails containing website special deals from time to time, as well as emails about related services and products, for example retail store information. If you do not want to register as a member you will still be able to make a purchase. Your personal details and postal address will not be saved and you will not receive promotional communications.

The name that will appear on your statement after purchase will be ”OSM”.

Credit card security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via cookiebar.co.nz; all transactions are processed through a secure payment service provider. CTIL uses Stripe payment gateway, The worlds leading online payment solutions. Stripe hosts and manages our website payment page. All transaction sessions are stored and processed in encrypted strings.

Your credit card details are not held by CTIL and cannot be accessed by CTIL staff.

Pricing
All prices are in New Zealand dollars (NZ$) and include New Zealand GST (15% sales tax) where applicable. If converting prices to another currency, a slight variation of between 2-5% may occur due to fluctuating currency rates. Because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it was processed. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Product descriptions, colours and sizes
We strive to be as accurate as possible in describing the products featuring on our website. However, CTIL does not warrant that the product descriptions or other content on this site is 100% accurate as there may be minor discrepancies between or within production runs.

Every effort has been made to portray the colours of products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, CTIL cannot guarantee that your monitor’s display of any colour will be completely accurate. For clothing, we have provided indicative size guides in accordance with size information provided by our manufacturers.

OSM vouchers
This website provides the facilities to present and redeem vouchers through the checkout system. Any such voucher is accepted at the discretion of CTIL. CTIL also holds the right to terminate any such voucher which it believes is being misused.

OSM Online Store Vouchers can be used only once. Any unused value associated with any such voucher will be given a new voucher code which will remain valid until the expiry date stated on the original voucher. If your order exceeds the amount of your voucher, you must pay for the balance with a credit card or other agreed forms of payment.

OSM Online Store Vouchers are not redeemable for cash and are not refundable. Each voucher is identified by individual code that must not be changed or copied by purchaser. They will not be replaced if lost, stolen, or destroyed, and purchaser is not allowed to transfer, re-assign, or re-sell any such voucher. They are valid up until the date recorded on the voucher, and may only be used for purchases online at cookiebar.co.nz

OSM promotional codes
From time to time, the OSM Online Store will make special offers which can be redeemed by promotional codes. These promotional codes must be inputted at the checkout to receive the stated offer. CTIL is not obligated to provide any refunds or replace any item in the event that a promotional code was not entered prior to purchase. Unless otherwise stated, a promotional code can only be used once.

OSM promotions

From time to time, the OSM Online Store will run special promotions and prize offers. These promotions will be subject to separate promotional terms and conditions which will be clearly accessible on the site. Acceptance of the osm.nz Terms and Conditions will also constitute acceptance of individual promotional terms and conditions when a promotion or promotions are running

Your use of OSM.nz
Your right to use this website is personal to you. You may not authorise others to use this website and you are responsible for your own use of this website. You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.

Other than connecting to the OSM servers by HTTP requests using a web browser, you may not attempt to gain access to the OSM servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using this website or otherwise.

You agree not to disrupt, modify or interfere with this website or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of this website. You further agree not to alter or tamper with any information or materials on, or associated with, CTIL, OSM and/or this website.

Copyright
CTIL is the master licensor for the OSM retail concept and related trademarks. The material contained in this website is protected by copyright and other intellectual property rights that reside with CTIL as the master licensor. Any reproduction, publication, transmission or use of any of the contents of this website without the express written consent of CTIL is prohibited.

Disclaimer
This website provides general information about OSM and the products and services it offers and has been prepared for that sole purpose. CTIL reserves the right to change, delete or move any of the material on this website at any time without notice.

CTIL shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.